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Our Terms, Your Account Rights

gbd99 operates under a defined legal framework that sets out how your account, wallet activity, and access to our platform work.

Account TermsWallet & Payment RulesEligibility by RegionPrivacy CommitmentDispute Process
gbd99 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Live Chat Open the chat widget from any page on your account. For legal queries, select the Account & Terms category so the right team picks it up without delay.
Email Support Send detailed legal or account questions to our support address. Include your registered mobile number and the bKash or Nagad reference if your query involves a transaction.
Account Help Centre Our help centre covers account closure, data requests, and dispute steps. Access it directly from the menu in your account dashboard on mobile or desktop.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers like your bKash number, and transaction history. We do not sell this data to third parties.

Cookie Policy

We use session and preference cookies to keep you logged in across your mobile browser and to remember your deposit method. You can manage cookie settings from your account preferences page.

Account Security

Every login triggers an OTP to your registered mobile number. If you switch devices, the OTP step repeats automatically — this applies whether you are on Android, iOS, or a desktop browser.

Data Retention and Requests

Transaction records are retained for the period required by our operating policy. To request a copy of your data or ask for account deletion, contact support via live chat with your account ID ready.

Common Legal and Account Questions

Account eligibility depends on your local law and the region you are accessing from. It is your responsibility to check whether online gaming is permitted where you are before registering.

We store your contact details, registered mobile number, wallet identifiers such as your bKash or Nagad number, and a record of your transactions. We do not store your wallet PIN or bank credentials.

Contact our support team via live chat or email, provide your account ID, and request a data export. We will process it in line with our retention and access policy.

Yes. Request account closure through the help centre or live chat. Any remaining wallet balance can be withdrawn to your bKash, Nagad, or Rocket account before closure is finalised.

Raise the dispute through live chat and include the transaction reference — your bKash or Nagad confirmation number works. Our team reviews the payment log and responds with findings.

We notify you via your registered contact before major term updates take effect. If you do not agree with the changes, you may close your account before the new terms apply.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.